Customer Support Portal

The Enterprise package also comes with your own customer support portal. To set this up, go to "Setup > Company Settings" and click the edit button on one of your companies.

Enter something in the "Subdomain" field.

For example, if you entered "acme-industries", your customer support web address would be http://acme-industries.xploite.net.

The following sections are available on your portal:

• Support
  

  • Create Ticket - Your visitors can create a support ticket that will appear in your Xploite system
    

  • Knowledge Base - Create articles inside Xploite for your customers to view on your portal
    

  • View Tickets - Customers can view all of their tickets
    

• Invoices - Customers can view their invoices
  

• Prices - Customers can view their custom prices
  

• Login - Customers can log in to your portal (you need to give them a login inside Xploite)